General FAQs

About Kichler®

Why should I choose Kichler?
At Kichler, everything we do, every single day, is with the intention of creating and delivering products that allow people to see what matters most to them. We will do that by relentlessly pursuing ever better quality, ensuring continued innovation, always going one step further in our commitment to exceptional customer service and education, as well as creating on-trend designs that are both stylish and “life-stylish,” promising to deliver project success for you.

Where can I buy Kichler products?

Kichler products are available through a network of authorized showrooms, retailers, electrical distributors, and landscape distributors. Lighting showrooms offer the largest selection along with personalized service and free design consultation. Retailers include both physical storefronts and online options. Use the store locator at kichler.com/where-to-buy to find a seller near you.

What type of products does Kichler make?

Kichler designs and manufactures decorative and functional lighting for residential and commercial spaces. The product range includes indoor lighting (chandeliers, pendants, wall sconces, bath and vanity lights, flush mount fixtures, recessed downlights, cabinet lighting, and LED tape and channel systems), outdoor lighting (wall lights, hanging lights, ceiling lights, and post lights), landscape lighting (accent, path, deck and patio, hardscape, water lights, and low-voltage transformers), and ceiling fans (indoor, outdoor, and wall fans). Explore the full product catalog at kichler.com/products.

Does Kichler make lighting for commercial spaces?

Yes. Kichler offers commercial-grade indoor and outdoor lighting designed to withstand heavier usage — defined as 12 or more hours of operation per day. Commercial options span indoor ceiling and wall fixtures, outdoor and landscape solutions, and LED systems suitable for corridors, common areas, and commercial properties. Kichler also has dedicated resources for architects, general and electrical contractors, builders, and interior designers. Learn more at kichler.com/professionals.

Does Kichler offer smart or connected lighting products?

Yes. Kichler offers smart ceiling fans powered by Bond Technology, which allow control via the Bond Home App as well as voice assistants including Amazon Alexa and Google Home. Browse the smart fan collection at kichler.com/products/ceiling-fans.

What warranty does Kichler offer on its products?

Warranty coverage varies by product type and application (residential vs. commercial). Key coverage terms include:

Indoor lighting fixtures: 2 years on fixture and finish; 5 years on integrated LED light engines (residential), 3 years (commercial)

Outdoor lighting fixtures: 2 years on fixture and finish; 5 years on LED light engines (residential), 3 years (commercial). Select coastal-rated finishes such as LifeBrite™ carry a limited lifetime finish warranty.

Ceiling fans: 2 years on fixture and finish; limited lifetime on fan motor; 5 years on LED light engines (residential)

Landscape lighting: Coverage ranges from 5 to 15 years depending on the collection and housing material; Pro and Contractor Series low-voltage transformers carry a lifetime warranty.

LED tape and 24V products: 5 years (residential), 3 years (commercial)

All warranties apply to products purchased from Kichler or authorized dealers and cover defects in design, material, and workmanship under normal use. Full warranty terms are available at kichler.com/customer-care/warranty-information.

How do I contact Kichler customer support?

Kichler's customer care team can be reached through the following channels:

Online: kichler.com/customer-care/contact-us

Phone: (866) 558-5706, Monday–Friday, 8am–5pm EST

Mail: 400 Executive Center Drive, Suite 100, Greenville, SC 29615 Additional resources including FAQs, warranty information, and app support are available at kichler.com/customer-care.

Does Kichler sell LED tape lights and channels?

Yes. Kichler offers a range of LED tape lights and channel systems under its Interior Lighting Systems (ILS) line, available in both 12V and 24V configurations. These products are designed for use in cabinet lighting, accent applications, and a variety of other interior spaces. Browse the full selection at kichler.com/products/indoor-lighting/led-tape-light-channels.

What is the difference between damp-rated and wet-rated outdoor fixtures?

Damp-rated fixtures are designed for covered or sheltered outdoor areas where they may be exposed to humidity and moisture in the air but not to direct contact with rain or water — such as covered porches or patios. Wet-rated fixtures are built to withstand direct exposure to rain, splashing, and other harsh outdoor conditions, making them suitable for fully exposed outdoor installations. Kichler also offers a Weather+™ rating for select ceiling fans designed for particularly demanding outdoor environments. For guidance on selecting the right outdoor fixture, visit kichler.com/tips-guides/outdoor-lighting-guide.

What ceiling fan styles and sizes does Kichler offer?

Kichler's ceiling fan collection spans both indoor and outdoor models in a range of sizes, typically from 44" to 65" blade sweep, with styles ranging from modern and minimalist to traditional and ornamental. Fans are available with 3 or more blades, integrated LED light kits, and a variety of finishes including Matte Black, Matte White, Brushed Nickel, Champagne Bronze, and Satin Natural Bronze. Outdoor fans are rated damp, wet, or Weather+. Wall fans are also available for covered patios, porches, and indoor use. Explore the full ceiling fan range at kichler.com/products/ceiling-fans.

What is the Kichler Experience Center?

The Kichler Experience Center is a dedicated physical space where customers, designers, and trade professionals can explore Kichler's product lines in person, supporting hands-on product discovery and customer engagement.

The Kichler Experience Center (KEC) is not open to the general public for walk-ins. It serves as an exclusive, trade-focused resource hub for designers, builders, dealers, and sales representatives. The facility allows visits by appointment for trade professionals or dealers wishing to tour the space with their clients.

To request an appointment or coordinate a guided tour of the Dallas location (150 Turtle Creek Blvd., #207), you can call their team at 216-643-3604.

How do I purchase a replacement glass/shade, parts or extra stems or chains?

You can purchase any of these items from a Kichler dealer in your area. To find a dealer in your area, visit https://www.kichler.com/where-to-buy. If you are unable to order the item from a dealer in your area, please visit https://www.kichler.com/customer-care/contact-us.

Does Kichler offer DarkSky Approved lighting?

DarkSky Approved fixtures are designed to reduce light pollution by preventing light from pointing upward or sideways. Kichler offers a range of DarkSky Approved outdoor and landscape fixtures

Are Kichler fixtures manufactured in the US?


Kichler fixtures are manufactured outside of the US. Reclaimed wood products are made with subassemblies from China and up-cycled wood from the US. The finished product is packed for final installation in the US.

Compliance and Privacy

Is my information safe?


For more information on privacy, please see our Privacy Policy.

General Lighting

How should I prepare when shopping for lighting?


You can find out more information on planning and selecting lighting in our indoor lighting guide.

Do you have dealers outside of North America?


Yes, we do. All orders for outside of the US and Canada should go through: International Sales at internationalsales@kichler.com

Bulb Color – What should I get?


Wherever possible, use the same color bulbs in all lights in a room so the tone of the floors, surfaces, walls, etc. will be the same intensity. You can learn more in our bulb and LED guide.

Casting or Stamping – How are they different?


Casting is generally heavier with more detail and even more durability, whereas stamping is lighter and usually has less detail.

Where can I get an instruction sheet?


Kichler fixtures have instruction sheets available for download on product detail pages. If you don't find what you are looking for give us a call.

What does ENERGY STAR® Qualified mean?


Learn more about Regulations & Legislation.

What does drive-over rated mean?


Drive-over rated means for static loads up to 4,600 lbs. Products that are drive-over rated are great for driveways, walkways, and entrances.

Which dimmer can I use for my indoor lighting system?


With Low Voltage Systems, the power supply drives dimming compatibility. For all applicable Kichler fixtures and power supplies, please refer to the dimmer compatibility list.

Is there a minimum load requirement for Kichler power supplies?


Yes. The recommended load for direct wire power supplies is between 35% - 90%. Please refer to individual product specifcation sheets for additional details.